The application window is expected to close on: 07/19/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. What You’ll Do: As a Customer Delivery Architect - Wireless to support Service Provider and Enterprise accounts in the Cisco Customer Experience Team: Responsible for the delivery of Wireless Planning, Design, Implementation & Optimization Services to Cisco's major accounts. Performs architectural planning and design along with configuration and integration support. Also provides operational support for complex, wireless network deployments. Identify & document design/architecture best practices for global Cisco Services adoption. Your specific responsibilities will include: Responsible for the delivery of Wireless Planning, Design, Implementation & Optimization Services to Cisco's major accounts. Performs architectural planning and design along with configuration and integration support. Also provides operational support for complex, wireless network deployments. Identify & document design/architecture best practices for global Cisco Services adoption. Who you'll work with: You will work with all levels of Customer Experience team, directly with customer’s support team and with the Cisco TAC support infrastructure, development engineering and sales teams. You will participate in complex network design, performance engineering, troubleshooting and problem resolution for WLAN related projects. Minimum requirements: Education & General Experience: Typically requires a BSEE/CS or equivalent plus 5-10 years of experience in a network engineering or telecommunications support environment (MS strongly preferred), along with strong technical account management skills. Wireless & RF Expertise: In-depth knowledge of Wireless technology—specifically Catalyst IOS XE WLC units including virtual appliances—combined with RF Design, Survey/Engineering, and troubleshooting skills using either Ekahau or Hamina. Network Design & Deployment: IP Network Design skills, a working understanding of successfully deploying Cisco Spaces within a customer environment, and experience designing and deploying key WLAN applications (Voice over WLAN, Context-Aware Location-Based Services, and Wireless Guest Access). Security & Troubleshooting: Thorough understanding of WLAN security and network management (including ISE and/or RADIUS services), coupled with expert-level inter-networking troubleshooting in a large-scale network environment. Preferred Requirements: -CCIE -CCIE-WLAN, CCNP-WLAN, CCNA-WLAN -CWNA, CWSP, CWAP, CWNE -CCNP, CCDP -Project Management, leadership and mentoring skills. -IP networking, LAN Switching, VoIP, etc. -In-depth knowledge of network management, network availability, QOS & capacity planning. -Excellent written and verbal communication skills. TRAVEL (25%) : Must be available to travel to on-site customer meetings and site specific troubleshooting. Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $166,500.00 to $234,100.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies: 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next Additional paid time away may be requested to deal with critical or emergency issues for family members Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $191,400.00 - $323,600.00 Non-Metro New York state & Washington state: $176,100.00 - $287,900.00 * For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements. Cisconians power the future. We make impact as a team, innovating fast and fearlessly to create meaningful solutions on a large scale. The depth and breadth of our technology doesn't just benefit our customers – it also means limitless opportunities for us to experiment and learn. We understand the power each of our unique backgrounds bring when we work together. Because of that, we have a global network of thinkers, doers, experts, and curious creators who help one another do their life’s best work.
About the Customer Delivery Architect - Wireless (Remote) Opportunity
020 Cisco Systems, Inc. is currently hiring for a Customer Delivery Architect - Wireless (Remote) position based in USA-RICHARDSON, United States of America. This is a full time opportunity suited to candidates who are ready to contribute their skills and grow within a dynamic team environment. Whether you're an experienced professional or looking to take the next step in your career, this role offers a chance to work on meaningful projects while developing new capabilities.
What the Role Involves
As a Customer Delivery Architect - Wireless (Remote), you will be expected to collaborate closely with cross-functional teams, take ownership of key deliverables, and contribute ideas that help 020 Cisco Systems, Inc. achieve its goals. Day-to-day responsibilities typically include planning and prioritizing tasks, communicating progress with stakeholders, maintaining high standards of quality, and adapting to evolving business needs. The exact scope of duties may vary depending on team structure and current priorities, so candidates should be comfortable with a role that can evolve over time.
Who 020 Cisco Systems, Inc. is Looking For
Successful candidates generally bring a combination of relevant experience, strong communication skills, and a proactive attitude toward problem-solving. 020 Cisco Systems, Inc. values individuals who can work independently as well as part of a team, who are detail-oriented, and who bring a positive, adaptable mindset to their work. Prior experience in a similar Customer Delivery Architect - Wireless (Remote) capacity is beneficial, though a strong willingness to learn and grow is equally important.
Compensation and Benefits
Compensation for this role is competitive and commensurate with experience. In addition to base pay, many roles at 020 Cisco Systems, Inc. may include benefits such as health coverage, paid time off, opportunities for professional development, and a supportive work culture designed to help employees thrive both personally and professionally.
Why Join 020 Cisco Systems, Inc.?
Joining 020 Cisco Systems, Inc. as a Customer Delivery Architect - Wireless (Remote) means becoming part of a team that values collaboration, innovation, and continuous improvement. Employees are encouraged to bring their own perspective to the table, and the organization aims to foster an environment where people feel supported in doing their best work. This is a great opportunity for candidates who want their contributions to have a real, visible impact.
How to Apply
If you believe you're a strong fit for the Customer Delivery Architect - Wireless (Remote) role at 020 Cisco Systems, Inc. in USA-RICHARDSON, United States of America, we encourage you to review the full job details above and submit your application through the listed channel. This position was posted on 2026-06-19 and applications are being accepted through 2026-07-19. Early applications are generally encouraged, as competitive roles like this one can attract a high volume of interest.
