About the position
This position is the learner level of the Work Management Specialist classification hierarchy. This position is responsible for providing work management support for Distribution, Customer Experience & Services, while working within the parameters of established processes and standards. This position may also be utilized to provide basic administrative support to multiple managers and serves in a non-exempt capacity. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing quality customer service.
Responsibilities
- Provides quality customer service and support to Distribution, Customer Experience & Services
- Ensures work is scheduled and executed timely
- Efficiently uses available tools or systems to effectively communicate reliability details to external customers.
- Ping meters during storms.
- Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends
- Takes ownership of customer issues and problems until resolved, requesting assistance as needed.
- Facilitates communication between internal and external customers
- Reports job status details to appropriate personnel as needed - communicating daily with C&M and Designers to ensure customer's needs are met.
- Builds knowledge and skills through training of construction standards, compatible units, construction prints, etc. used in Distribution, Customer Experience & Services
- Assist with preliminary research and root cause analysis for customer issues
- Collaborates with other work groups to ensure desired customer experience
- Professional and courteous in all contacts
- Initiates facility/security requests (broken printers, lights, cameras, etc.)
- Assists with maintenance of IBEW 1393 contract compliance
- Creates and maintains joint use notifications with other utilities
- Appropriately dispatches daily work to field performers
- Maintains office record retention files
- Maintains confidential Company/Employee information in a professional and discreet manner
- Orders office supplies
- Ensures outgoing mail is in appropriate location, sorts incoming mail and delivers packages daily
- Assists Managers with meeting minutes, action items, office logistics while performing other Work Management duties
- Updates local bulletin boards with required reference materials - Cost Management
- Applies correct general ledger accounting in all work-related applications and functions within area of responsibility. Accurately processes vendor invoices via CAPS; includes setting up vendor/W9 in Business Automation Platform and ensure accounting and vendor financial is correct.
- Assist in reconciling work order materials, labor, and equipment to represent actual field construction.
- Assist in resolving errors and prepares for close-out of construction work orders in work management system,
- Developing skill sets to report units of property to asset accounting accurately
- Ensures timesheet is accurately recorded in time management system in accordance with payroll guidelines. Screens Field Performer's timesheets to ensure accuracy and notifies C&M Supervision of any discrepancies.
- Creates reconciliation of credit cards and creation of expense reports for reimbursable items not purchased on company credit card and ensures proper GL accounting is applied
- Creates appropriate work order to complete follow-up work
- Processes Invoices and Customer Billing
- Assist with managing Office Supply needs/including potter supplies - Reliability
- Prepares for and provides emergency restoration support dispatching, updating, completing, calling emergency locates, reporting oil spills, pinging meters, and updating ETORs as needed.
- Supports the Distribution, Customer Experience & Services reliability programs or processes using appropriate work management applications - EE Engagement/Safety
- Supports Human Performance safety culture through active participation in safety meetings
- Follows ergonomics and office safety guidelines
- Supports corporate initiatives
- Demonstrates a commitment to continuous learning and development
- Administers special projects across work groups as needed (Employee Survey, United Way, Diversity and Inclusion, Well Power, etc.)
Requirements
Nice-to-haves
- Demonstrates excellent customer skills
- Exhibits flexibility and dependability during normal work schedule and emergency storm restoration
- Collaborates effectively in a team environment
- Demonstrates knowledge of Microsoft Office software
- Possesses effective written and verbal communication and interpersonal skills
- One to three years of providing customer service support
- Effectively manages stressful situations
About the Work Management Specialist I - Duncan, SC or Spartanburg, SC Opportunity
Duke Energy is currently hiring for a Work Management Specialist I - Duncan, SC or Spartanburg, SC position based in Duncan, SC, US. This is a full time opportunity suited to candidates who are ready to contribute their skills and grow within a dynamic team environment. Whether you're an experienced professional or looking to take the next step in your career, this role offers a chance to work on meaningful projects while developing new capabilities.
What the Role Involves
As a Work Management Specialist I - Duncan, SC or Spartanburg, SC, you will be expected to collaborate closely with cross-functional teams, take ownership of key deliverables, and contribute ideas that help Duke Energy achieve its goals. Day-to-day responsibilities typically include planning and prioritizing tasks, communicating progress with stakeholders, maintaining high standards of quality, and adapting to evolving business needs. The exact scope of duties may vary depending on team structure and current priorities, so candidates should be comfortable with a role that can evolve over time.
Who Duke Energy is Looking For
Successful candidates generally bring a combination of relevant experience, strong communication skills, and a proactive attitude toward problem-solving. Duke Energy values individuals who can work independently as well as part of a team, who are detail-oriented, and who bring a positive, adaptable mindset to their work. Prior experience in a similar Work Management Specialist I - Duncan, SC or Spartanburg, SC capacity is beneficial, though a strong willingness to learn and grow is equally important.
Compensation and Benefits
Compensation for this role is competitive and commensurate with experience. In addition to base pay, many roles at Duke Energy may include benefits such as health coverage, paid time off, opportunities for professional development, and a supportive work culture designed to help employees thrive both personally and professionally.
Why Join Duke Energy?
Joining Duke Energy as a Work Management Specialist I - Duncan, SC or Spartanburg, SC means becoming part of a team that values collaboration, innovation, and continuous improvement. Employees are encouraged to bring their own perspective to the table, and the organization aims to foster an environment where people feel supported in doing their best work. This is a great opportunity for candidates who want their contributions to have a real, visible impact.
How to Apply
If you believe you're a strong fit for the Work Management Specialist I - Duncan, SC or Spartanburg, SC role at Duke Energy in Duncan, SC, US, we encourage you to review the full job details above and submit your application through the listed channel. This position was posted on 2026-02-28T04:27:28Z. Early applications are generally encouraged, as competitive roles like this one can attract a high volume of interest.
