About the position
More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits. CLASSIFICATION: REVENUE SERVICES REPRESENTATIVE A. DUTIES: Under general supervision, on various work schedules, primary responsibilities include timely and accurately billing, processing customer payments, and receivables management for the Company’s customers. Responds to and resolves internal and external customer requests, inquiries, and complaints; performing such duties as: 1. Coordinates with other groups/departments to resolve issues to meet customer expectations. 2. Uses computerized systemsfor tracking, information gathering, data corrections/workfiles and/or troubleshooting. 3. May answer inquiries and resolve problems. 4. Requires knowledge of the organization, products, and/or services. 5. May respond to internal or external customer inquiries. 6. Requires ability to navigate computerized data entry systems or other relevant applications. 7. Analyzes all available data and resources to take action and correct or resolve routine situations. 8. Accepts and resolves routine issues from other sources. 9. Performing similar or lesser skilled work. 10. The pay rate is \$20.50 per hour (non-negotiable) 11. Virtual - Work will be performed from a remote location after the onboarding period. However, virtual employees should live within a reasonable commute to a Duke Energy facility. B. QUALIFICATIONS: Must meet the Company’s requirements as to GENERAL QUALIFICATIONS; and, in addition: 1. At least one year of Customer Service experience. 2. High School Education or Equivalent. 3. Ability to adapt well to process and Technology changes. 4. Multi-task oriented with the ability to work efficiently in stressful situations. 5. Ability to actively listen while entering detailed customer information. 6. Demonstrates effective communication skills (both oral and written). 7. Interacts well with both internal and external customers. 8. Ability to process analytical problems and initiate appropriate actions to support safety, first contact resolution and customer satisfaction. 9. Ability to read instructions/documents and comprehend the context then execute the details. 10. Demonstrate problem solving skills. 11. Maintain composure in demanding and difficult situations. 12. Ability to use good time management skills to fulfill tasks. 13. Demonstrated ability to use Microsoft Office Products (Word, Excel, PowerPoint, Outlook, etc.). 14. Ability to work together as a team and support Revenue Services initiatives.
Responsibilities
- timely and accurately billing
- processing customer payments
- receivables management for the Company’s customers
- Responds to and resolves internal and external customer requests, inquiries, and complaints
- Coordinates with other groups/departments to resolve issues to meet customer expectations
- Uses computerized systemsfor tracking, information gathering, data corrections/workfiles and/or troubleshooting
- May answer inquiries and resolve problems
- Requires knowledge of the organization, products, and/or services
- May respond to internal or external customer inquiries
- Requires ability to navigate computerized data entry systems or other relevant applications
- Analyzes all available data and resources to take action and correct or resolve routine situations
- Accepts and resolves routine issues from other sources
- Performing similar or lesser skilled work
Requirements
- Must meet the Company’s requirements as to GENERAL QUALIFICATIONS
- At least one year of Customer Service experience
- High School Education or Equivalent
- Ability to adapt well to process and Technology changes
- Multi-task oriented with the ability to work efficiently in stressful situations
- Ability to actively listen while entering detailed customer information
- Demonstrates effective communication skills (both oral and written)
- Interacts well with both internal and external customers
- Ability to process analytical problems and initiate appropriate actions to support safety, first contact resolution and customer satisfaction
- Ability to read instructions/documents and comprehend the context then execute the details
- Demonstrate problem solving skills
- Maintain composure in demanding and difficult situations
- Ability to use good time management skills to fulfill tasks
- Demonstrated ability to use Microsoft Office Products (Word, Excel, PowerPoint, Outlook, etc.)
- Ability to work together as a team and support Revenue Services initiatives
About the Revenue Services Representative for Midwest Accounts Receivables Opportunity
Duke Energy is currently hiring for a Revenue Services Representative for Midwest Accounts Receivables position based in Cincinnati, OH, US. This is a full time opportunity suited to candidates who are ready to contribute their skills and grow within a dynamic team environment. Whether you're an experienced professional or looking to take the next step in your career, this role offers a chance to work on meaningful projects while developing new capabilities.
What the Role Involves
As a Revenue Services Representative for Midwest Accounts Receivables, you will be expected to collaborate closely with cross-functional teams, take ownership of key deliverables, and contribute ideas that help Duke Energy achieve its goals. Day-to-day responsibilities typically include planning and prioritizing tasks, communicating progress with stakeholders, maintaining high standards of quality, and adapting to evolving business needs. The exact scope of duties may vary depending on team structure and current priorities, so candidates should be comfortable with a role that can evolve over time.
Who Duke Energy is Looking For
Successful candidates generally bring a combination of relevant experience, strong communication skills, and a proactive attitude toward problem-solving. Duke Energy values individuals who can work independently as well as part of a team, who are detail-oriented, and who bring a positive, adaptable mindset to their work. Prior experience in a similar Revenue Services Representative for Midwest Accounts Receivables capacity is beneficial, though a strong willingness to learn and grow is equally important.
Compensation and Benefits
Compensation for this role is competitive and commensurate with experience. In addition to base pay, many roles at Duke Energy may include benefits such as health coverage, paid time off, opportunities for professional development, and a supportive work culture designed to help employees thrive both personally and professionally.
Why Join Duke Energy?
Joining Duke Energy as a Revenue Services Representative for Midwest Accounts Receivables means becoming part of a team that values collaboration, innovation, and continuous improvement. Employees are encouraged to bring their own perspective to the table, and the organization aims to foster an environment where people feel supported in doing their best work. This is a great opportunity for candidates who want their contributions to have a real, visible impact.
How to Apply
If you believe you're a strong fit for the Revenue Services Representative for Midwest Accounts Receivables role at Duke Energy in Cincinnati, OH, US, we encourage you to review the full job details above and submit your application through the listed channel. This position was posted on 2026-04-10T06:41:55Z. Early applications are generally encouraged, as competitive roles like this one can attract a high volume of interest.
