Remote Automotive Claims Management Processor

Contractor Opportunity: Extended Service Contract Administrator – Automotive Location: Remote Engagement Type: Contractor via Third‑Party Supplier

Contracting Entity: Accenture

Supplier of Record: eTeams Start Date: 6/15/2026

Duration: 12 months (with potential for extension)

About The Role We are seeking qualified contractors to support the administration and management of extended service contracts for automotive products and services.

This role is critical to ensuring contract compliance, supporting dealer and customer inquiries, and delivering a high‑quality service experience.

The ideal candidate is detail‑oriented, customer‑focused, and comfortable collaborating across dealerships, service centers, manufacturers, and internal teams to ensure seamless service delivery.

This remote opportunity is only open to individuals located in the United States.

Additionally, the role requires access to reliable internet and the ability to manage all responsibilities from a home office. The project hours of operations will be Monday – Friday, in which candidate must be available to work an 8-hour shift between 7:00 AM to 7:00 PM Eastern Time.

Contractors will be engaged and paid by a third-party payroll supplier, eTeam, which will serve as the employer of record for tax and compliance purposes.

Key Responsibilities Core Duties

• Administer and manage extended service contracts for automotive products and services, ensuring accuracy and compliance with contract terms and conditions.
• Monitor contract performance, identify discrepancies, and resolve issues in alignment with established processes and policies.
• Provide exceptional customer service by handling inbound dealer calls and initiating outbound calls as needed to address inquiries or follow‑ups.
• Ensure adherence to industry regulations and company policies throughout the contract lifecycle.

Deliverables or Project Scope

• Accurate and timely maintenance of extended service contract records and related documentation.
• Effective resolution of dealer and customer inquiries, complaints, and service issues to support customer satisfaction.
• Ongoing monitoring and reporting of contract activity, trends, and potential risks impacting service delivery.

Collaboration Tools or Platforms

• Microsoft Office applications (Excel, Word, Outlook, Teams) for reporting, documentation, and communication.
• Internal contract management and customer service systems used to track contracts and interactions.
• Regular collaboration with dealerships, service centers, manufacturers, and cross‑functional internal teams.

Qualifications

• High School Diploma or GED equivalent.
• Minimum of 2 years of experience in contract management, customer service, or the automotive industry.
• Minimum of 2 years demonstrating strong communication and interpersonal skills.
• Minimum of 2 years of experience using data analysis and reporting tools.
• Demonstrated problem‑solving and decision‑making abilities in a customer‑facing environment.

Preferred Qualification

• Strong attention to detail and organizational skills.
• Ability to work collaboratively with cross‑functional teams and external partners.
• Customer‑focused mindset with a commitment to service excellence.

Additional Information / Requirements

• This is a contractor role administered through eTeams, which will serve as the employer of record.
• Contractors are not eligible for employee benefits from Accenture.
• Contractors must have work authorization that does not now or in the future require sponsorship for employment in the United States.
• Individuals currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

How to Apply Please register and submit your resume at Avature Contractor Exchange . Qualified candidates will be contacted by Accenture’s Direct Sourcing team for initial screening, then by eTeam for next steps.

Compliance Notes

• This is a contractor role administered through a third-party payroll supplier. The supplier will determine compensation, benefits, and applicable employment policies.
• The contractor will not be eligible for employee benefits from Accenture.
• The supplier will ensure compliance with applicable federal and state laws including ADA, FMLA, and local ordinances.
• Contractors must have work auth

  About the Remote Automotive Claims Management Processor Opportunity

  Accenture is currently hiring for a Remote Automotive Claims Management Processor position based in Michigan, City of Warren, US. This is a contractor opportunity suited to candidates who are ready to contribute their skills and grow within a dynamic team environment. Whether you're an experienced professional or looking to take the next step in your career, this role offers a chance to work on meaningful projects while developing new capabilities.

  What the Role Involves

  As a Remote Automotive Claims Management Processor, you will be expected to collaborate closely with cross-functional teams, take ownership of key deliverables, and contribute ideas that help Accenture achieve its goals. Day-to-day responsibilities typically include planning and prioritizing tasks, communicating progress with stakeholders, maintaining high standards of quality, and adapting to evolving business needs. The exact scope of duties may vary depending on team structure and current priorities, so candidates should be comfortable with a role that can evolve over time.

  Who Accenture is Looking For

  Successful candidates generally bring a combination of relevant experience, strong communication skills, and a proactive attitude toward problem-solving. Accenture values individuals who can work independently as well as part of a team, who are detail-oriented, and who bring a positive, adaptable mindset to their work. Prior experience in a similar Remote Automotive Claims Management Processor capacity is beneficial, though a strong willingness to learn and grow is equally important.

  This position sits within the consulting_professional_services space, so familiarity with the trends, tools, and standards common to that industry can be an advantage, though it is not always a strict requirement.

  Compensation and Benefits

  This role offers a compensation package of approximately USD 52000 - 66560 per year, commensurate with experience. In addition to base pay, many roles at Accenture may include benefits such as health coverage, paid time off, opportunities for professional development, and a supportive work culture designed to help employees thrive both personally and professionally.

  Why Join Accenture?

  Joining Accenture as a Remote Automotive Claims Management Processor means becoming part of a team that values collaboration, innovation, and continuous improvement. Employees are encouraged to bring their own perspective to the table, and the organization aims to foster an environment where people feel supported in doing their best work. This is a great opportunity for candidates who want their contributions to have a real, visible impact.

  How to Apply

  If you believe you're a strong fit for the Remote Automotive Claims Management Processor role at Accenture in Michigan, City of Warren, US, we encourage you to review the full job details above and submit your application through the listed channel. This position was posted on 2026-05-19 and applications are being accepted through 2026-07-18. Early applications are generally encouraged, as competitive roles like this one can attract a high volume of interest.