About the position
Support Center - Irving Do you have a passion for delivering exceptional service and creating positive experiences for every Michaels customer? Our Great Experience Makers respond to customer questions, concerns, and problems. This is a fully remote, entry-level position with training and equipment provided. You must be able to work Monday through Friday from 8:00am to 5:00pm CST. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca . The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit . At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit . Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster
Responsibilities
- Handle customer inquiries via call, email, and chat.
- Provide support in a patient, friendly manner.
- Diagnose, troubleshoot, and resolve issues over the phone in a fast-paced, dynamic environment
- Log all calls into the appropriate systems - including detailed descriptions, history, and resolution of issues.
- Provide professional, timely , and efficient follow-up.
- Maintain working knowledge of products.
- Other duties as assigned
Requirements
- High School Diploma or GED
- Strong familiarity using computers and the internet
- 1 year of previous Customer Service experience
- A strong communicator and patient problem-solver who is eager to learn and grow.
- Exceptional customer service, emotional intelligence, listening, conflict resolution, and interpersonal skills
Nice-to-haves
- Call Center experience preferred
- College coursework a major plus
Benefits
- health insurance (medical, dental, and vision)
- paid time off
- tuition assistance
- generous employee discounts
About the Great Experience Maker Opportunity
Michaels is currently hiring for a Great Experience Maker position based in Irving, TX, US. This is a full time opportunity suited to candidates who are ready to contribute their skills and grow within a dynamic team environment. Whether you're an experienced professional or looking to take the next step in your career, this role offers a chance to work on meaningful projects while developing new capabilities.
What the Role Involves
As a Great Experience Maker, you will be expected to collaborate closely with cross-functional teams, take ownership of key deliverables, and contribute ideas that help Michaels achieve its goals. Day-to-day responsibilities typically include planning and prioritizing tasks, communicating progress with stakeholders, maintaining high standards of quality, and adapting to evolving business needs. The exact scope of duties may vary depending on team structure and current priorities, so candidates should be comfortable with a role that can evolve over time.
Who Michaels is Looking For
Successful candidates generally bring a combination of relevant experience, strong communication skills, and a proactive attitude toward problem-solving. Michaels values individuals who can work independently as well as part of a team, who are detail-oriented, and who bring a positive, adaptable mindset to their work. Prior experience in a similar Great Experience Maker capacity is beneficial, though a strong willingness to learn and grow is equally important.
Compensation and Benefits
Compensation for this role is competitive and commensurate with experience. In addition to base pay, many roles at Michaels may include benefits such as health coverage, paid time off, opportunities for professional development, and a supportive work culture designed to help employees thrive both personally and professionally.
Why Join Michaels?
Joining Michaels as a Great Experience Maker means becoming part of a team that values collaboration, innovation, and continuous improvement. Employees are encouraged to bring their own perspective to the table, and the organization aims to foster an environment where people feel supported in doing their best work. This is a great opportunity for candidates who want their contributions to have a real, visible impact.
How to Apply
If you believe you're a strong fit for the Great Experience Maker role at Michaels in Irving, TX, US, we encourage you to review the full job details above and submit your application through the listed channel. This position was posted on 2026-03-05T14:10:57Z. Early applications are generally encouraged, as competitive roles like this one can attract a high volume of interest.
