Job Description:
- Provide technical support to users with software-related questions or issues within the LMS
- Regularly update, maintain, and improve learning systems and tools
- Provide assistance to users, troubleshoot issues, and resolve technical problems
- Upload, organize, and maintain training content, courses, and resources within the LMS and other platforms
- Generate and analyze reports on user activity, course completion rates, and other key metrics
- Oversee and maintain data dashboards that track and present key performance metrics for organizational projects
- Develop technical documentation and articles for a support knowledge base
- Ensure the LMS meets organizational compliance standards and training requirements
- Create, adapt, and provide training to users on how to navigate and utilize the LMS effectively
- Identify opportunities for system enhancements, test new features, and implement updates
Requirements:
- 3 years' experience with LMS platforms, Smartsheet and Power BI
- 3 years experience with Camtasia and Articulate
- Strong technical troubleshooting skills
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- Familiarity with e-learning standards and best practices
- Familiarity with learning content files such as SCORM packages, xAPI files, HTML5 content, and other digital learning formats
- Understanding of current social issues
- Excellent interpersonal skills
- Experience identifying customer needs and providing appropriate solutions
- Experience managing communication with external and internal stakeholders (customers, product owner, executives, etc.)
- Experience supporting a wide range of users with varying technology experience.
- Bachelor's degree in Learning Design, Information Technology, Education, or a related field; or equivalent combination of education and experience.
- Multimedia or Microlearning Certifications a plus.
Benefits:
About the Learning Technology Administrator Opportunity
Goodwill Industries International is currently hiring for a Learning Technology Administrator position based in Remote. This is a full time opportunity suited to candidates who are ready to contribute their skills and grow within a dynamic team environment. Whether you're an experienced professional or looking to take the next step in your career, this role offers a chance to work on meaningful projects while developing new capabilities.
What the Role Involves
As a Learning Technology Administrator, you will be expected to collaborate closely with cross-functional teams, take ownership of key deliverables, and contribute ideas that help Goodwill Industries International achieve its goals. Day-to-day responsibilities typically include planning and prioritizing tasks, communicating progress with stakeholders, maintaining high standards of quality, and adapting to evolving business needs. The exact scope of duties may vary depending on team structure and current priorities, so candidates should be comfortable with a role that can evolve over time.
Who Goodwill Industries International is Looking For
Successful candidates generally bring a combination of relevant experience, strong communication skills, and a proactive attitude toward problem-solving. Goodwill Industries International values individuals who can work independently as well as part of a team, who are detail-oriented, and who bring a positive, adaptable mindset to their work. Prior experience in a similar Learning Technology Administrator capacity is beneficial, though a strong willingness to learn and grow is equally important.
Compensation and Benefits
This role offers a compensation package of approximately USD 80000 - 90000 per year, commensurate with experience. In addition to base pay, many roles at Goodwill Industries International may include benefits such as health coverage, paid time off, opportunities for professional development, and a supportive work culture designed to help employees thrive both personally and professionally.
Why Join Goodwill Industries International?
Joining Goodwill Industries International as a Learning Technology Administrator means becoming part of a team that values collaboration, innovation, and continuous improvement. Employees are encouraged to bring their own perspective to the table, and the organization aims to foster an environment where people feel supported in doing their best work. This is a great opportunity for candidates who want their contributions to have a real, visible impact.
How to Apply
If you believe you're a strong fit for the Learning Technology Administrator role at Goodwill Industries International in Remote, we encourage you to review the full job details above and submit your application through the listed channel. This position was posted on 2026-06-02 and applications are being accepted through 2026-08-31. Early applications are generally encouraged, as competitive roles like this one can attract a high volume of interest.
