Remote Customer Support Assistant - Coca-Cola

Job Summary:

• Progressive Technology is seeking a dedicated and proactive Remote Customer Support Assistant to join our team supporting Coca-Colas customer service operations. In this role, you will be responsible for providing high-quality assistance to customers, ensuring they have a seamless experience while interacting with the brand. As part of our remote team, you will handle inquiries, resolve issues, and maintain a positive and professional relationship with Coca-Colas valued customers.
• Key Responsibilities:

• Provide excellent customer support through phone, email, and chat channels, addressing inquiries and troubleshooting issues.

• Resolve customer complaints or concerns with empathy and professionalism, ensuring satisfaction with the Coca-Cola brand.

• Process orders, returns, and exchanges promptly and accurately.

• Maintain a high level of product knowledge, including promotions and special offers, to provide accurate information to customers.

• Assist in documenting customer interactions and update customer records in the system.

• Collaborate with other departments when needed to resolve complex issues and escalate when necessary.

• Follow company protocols and policies to ensure consistency in support delivery.

• Maintain response time and quality standards set by the company and Coca-Cola.
• Required Skills and Qualifications:

• Proven experience in customer service or support, preferably in a remote setting.

• Excellent verbal and written communication skills.

• Ability to multitask and prioritize effectively in a fast-paced environment.

• Strong problem-solving skills and attention to detail.

• High school diploma or equivalent; college degree preferred.

• Proficiency in customer support tools (Zendesk, Freshdesk, etc.) is a plus.

• Comfortable with using digital tools and platforms to manage customer interactions and track issues.

• Positive attitude with a focus on customer satisfaction.
• Experience:

• 1+ years of experience in customer service or a related field.

• Prior experience in a remote working environment is highly advantageous.

• Experience in the beverage or food industry is a plus, though not required.
• Working Hours:

• Full-time position (40 hours per week).

• Flexible working hours within the range of 8 AM to 8 PM (local time), Monday to Friday.

• Occasional weekend shifts may be required, with prior notice provided.
• Knowledge, Skills, and Abilities:

• Strong knowledge of customer service best practices.

• Ability to handle challenging situations with calm and professionalism.

• Exceptional organizational skills and the ability to manage multiple inquiries at once.

• Self-motivated with the ability to work independently in a remote environment.

• Familiarity with Coca-Cola products, services, and brand values is an advantage.

• Tech-savvy and quick to adapt to new software and tools.
• Benefits:

• Competitive salary and performance-based bonuses.

• Remote work flexibility, allowing you to work from the comfort of your home.

• Comprehensive health, dental, and vision insurance plans.

• Paid time off (PTO) and holiday pay.

• Retirement savings plan with company matching.

• Opportunities for career development and training.

• Employee discounts on Coca-Cola products.
• Why Join Progressive Technology and Coca-Cola:

• Be part of a global leader in the beverage industry and support a brand that values its customers and employees.

• Enjoy the benefits of working remotely with flexible hours, offering a healthy work-life balance.

• Work with a supportive, innovative team that encourages professional growth and development.

• Access to numerous employee perks and opportunities for advancement within the company.

• Join a company committed to diversity, inclusion, and sustainability.
• How to Apply:

Interested candidates are encouraged to submit their resume and a cover letter outlining their experience and suitability for the role. Please apply directly through

About the Remote Customer Support Assistant - Coca-Cola Opportunity

Coca is currently hiring for a Remote Customer Support Assistant - Coca-Cola position based in ZA. This is a full time opportunity suited to candidates who are ready to contribute their skills and grow within a dynamic team environment. Whether you're an experienced professional or looking to take the next step in your career, this role offers a chance to work on meaningful projects while developing new capabilities.

What the Role Involves

As a Remote Customer Support Assistant - Coca-Cola, you will be expected to collaborate closely with cross-functional teams, take ownership of key deliverables, and contribute ideas that help Coca achieve its goals. Day-to-day responsibilities typically include planning and prioritizing tasks, communicating progress with stakeholders, maintaining high standards of quality, and adapting to evolving business needs. The exact scope of duties may vary depending on team structure and current priorities, so candidates should be comfortable with a role that can evolve over time.

Who Coca is Looking For

Successful candidates generally bring a combination of relevant experience, strong communication skills, and a proactive attitude toward problem-solving. Coca values individuals who can work independently as well as part of a team, who are detail-oriented, and who bring a positive, adaptable mindset to their work. Prior experience in a similar Remote Customer Support Assistant - Coca-Cola capacity is beneficial, though a strong willingness to learn and grow is equally important.

Compensation and Benefits

This role offers a compensation package of approximately USD 2588 - 3340 per month, commensurate with experience. In addition to base pay, many roles at Coca may include benefits such as health coverage, paid time off, opportunities for professional development, and a supportive work culture designed to help employees thrive both personally and professionally.

Why Join Coca?

Joining Coca as a Remote Customer Support Assistant - Coca-Cola means becoming part of a team that values collaboration, innovation, and continuous improvement. Employees are encouraged to bring their own perspective to the table, and the organization aims to foster an environment where people feel supported in doing their best work. This is a great opportunity for candidates who want their contributions to have a real, visible impact.

How to Apply

If you believe you're a strong fit for the Remote Customer Support Assistant - Coca-Cola role at Coca in ZA, we encourage you to review the full job details above and submit your application through the listed channel. This position was posted on 2026-06-27 and applications are being accepted through 2026-08-12. Early applications are generally encouraged, as competitive roles like this one can attract a high volume of interest.