About the position
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. In this role, you’ll join our U.S. Military and Government team, specializing in seamless travel management services to our federal clients. As a Travel Consultant, you will provide outstanding customer service to defense & government travelers before, during, and after their business trips. Through our winning combination of outstanding people and innovative technology, we’re focused on ensuring that the travel experience of our customers is unforgettable from start to finish, for all the right reasons.
Responsibilities
- Creates domestic and international travel arrangements for clients to include air, hotel, rail, and ground transportation
- Ensure reservations are built according to client standards and preferences
- Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience
- Handle a wide range of bookings from simple ones to complex bookings with potentially non-standard and multi-destinations, ticket exchanges, and complex fares
- Make changes or solve any issues that might occur during or before the travel assignments including both routine and non-routine work
- Benefit from comprehensive training by experienced colleagues and use our social intranet to always stay up-to-date
Requirements
- 3 or more years' experience working as a Travel Consultant (or 5 years in other customer service industry)
- Advanced knowledge of GDS (Sabre)
- U.S. citizenship required due to Federal Government contract
- A genuine passion for high-quality customer service — we care about our customers and it’s important to us that you do too.
- Good verbal and written communication skills
- Strong teamwork skills
- A positive, “can do” attitude. Willingness to learn and grow!
- The ESC is a 24/7 service account, whose position requires availability for different schedules
- We accept Military experience/certifications as a substitute for some requirements.
Benefits
- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
- We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
- All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
- Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities.
About the Travel Consultant II - Virtual ESC 24/7 Opportunity
American Express Global Business Travel is currently hiring for a Travel Consultant II - Virtual ESC 24/7 position based in US. This is a full time opportunity suited to candidates who are ready to contribute their skills and grow within a dynamic team environment. Whether you're an experienced professional or looking to take the next step in your career, this role offers a chance to work on meaningful projects while developing new capabilities.
What the Role Involves
As a Travel Consultant II - Virtual ESC 24/7, you will be expected to collaborate closely with cross-functional teams, take ownership of key deliverables, and contribute ideas that help American Express Global Business Travel achieve its goals. Day-to-day responsibilities typically include planning and prioritizing tasks, communicating progress with stakeholders, maintaining high standards of quality, and adapting to evolving business needs. The exact scope of duties may vary depending on team structure and current priorities, so candidates should be comfortable with a role that can evolve over time.
Who American Express Global Business Travel is Looking For
Successful candidates generally bring a combination of relevant experience, strong communication skills, and a proactive attitude toward problem-solving. American Express Global Business Travel values individuals who can work independently as well as part of a team, who are detail-oriented, and who bring a positive, adaptable mindset to their work. Prior experience in a similar Travel Consultant II - Virtual ESC 24/7 capacity is beneficial, though a strong willingness to learn and grow is equally important.
Compensation and Benefits
Compensation for this role is competitive and commensurate with experience. In addition to base pay, many roles at American Express Global Business Travel may include benefits such as health coverage, paid time off, opportunities for professional development, and a supportive work culture designed to help employees thrive both personally and professionally.
Why Join American Express Global Business Travel?
Joining American Express Global Business Travel as a Travel Consultant II - Virtual ESC 24/7 means becoming part of a team that values collaboration, innovation, and continuous improvement. Employees are encouraged to bring their own perspective to the table, and the organization aims to foster an environment where people feel supported in doing their best work. This is a great opportunity for candidates who want their contributions to have a real, visible impact.
How to Apply
If you believe you're a strong fit for the Travel Consultant II - Virtual ESC 24/7 role at American Express Global Business Travel in US, we encourage you to review the full job details above and submit your application through the listed channel. This position was posted on 2026-02-25T00:00:00Z. Early applications are generally encouraged, as competitive roles like this one can attract a high volume of interest.
