About the position
As Virtual Banker I within Consumer Banking, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service. You will engage clients over the phone through inbound calls, providing strong customer service. Your responsibilities include offering advice and sharing products and services to help them meet their financial needs, all while making them feel appreciated and embodying our commitment to being the bank for all.
Responsibilities
- Foster a welcoming atmosphere by delivering attentive and friendly service, acting with a client-first attitude, and collaborating with team members to provide the most appropriate solutions.
- Demonstrate a commitment to hospitality by consistently exceeding client expectations and creating a warm and inviting environment.
- Handle inbound calls to engage in meaningful conversations, identify financial needs, and offer personalized financial solutions.
- Cultivate strong client relationships through active listening, thoughtful questioning, and exceptional customer service, referring clients to our team of experts as needed.
- Guide clients in utilizing technology self-service options such as the Chase Mobile App, Chase.com, and ATMs to enhance their banking experience.
- Achieve or exceed performance metrics related to client engagement and referrals, while staying informed about Chase products, services, and industry trends.
- Resolve client issues promptly and with attention to detail, ensuring a consistent and positive client experience.
Requirements
- Demonstrated client-first attitude with the ability to create a hospitable and friendly experience.
- Strong relationship-building skills, showing genuine care and concern during client interactions.
- Excellent communication skills, with the ability to engage clients clearly and courteously over the phone and via email.
- Proficiency in quickly and accurately learning products, services, and procedures.
- Ability to work collaboratively as a team to deliver seamless service with care and sincerity.
- Commitment to operating within established risk parameters and compliance obligations, completing required training efficiently.
- Proven client service experience or comparable experience.
- High school diploma, GED, or equivalent.
Nice-to-haves
- Strong desire and ability to influence, educate, and connect customers to technology solutions.
- Experience adhering to banking policies, procedures, and regulatory requirements.
- Experienced in retail banking, financial services, or a consultative customer relationship role in related industries, such as hospitality service industries, with a proven track record of success in deepening client relationships and delivering results, including experience in cultivating relationships with affluent clients.
- College degree or military equivalent.
Benefits
- comprehensive health care coverage
- on-site health and wellness centers
- a retirement savings plan
- backup childcare
- tuition reimbursement
- mental health support
- financial coaching
About the Virtual Banker I - Columbus, OH Opportunity
JPMorgan Chase & Co. is currently hiring for a Virtual Banker I - Columbus, OH position based in Westerville, OH, US. This is a full time opportunity suited to candidates who are ready to contribute their skills and grow within a dynamic team environment. Whether you're an experienced professional or looking to take the next step in your career, this role offers a chance to work on meaningful projects while developing new capabilities.
What the Role Involves
As a Virtual Banker I - Columbus, OH, you will be expected to collaborate closely with cross-functional teams, take ownership of key deliverables, and contribute ideas that help JPMorgan Chase & Co. achieve its goals. Day-to-day responsibilities typically include planning and prioritizing tasks, communicating progress with stakeholders, maintaining high standards of quality, and adapting to evolving business needs. The exact scope of duties may vary depending on team structure and current priorities, so candidates should be comfortable with a role that can evolve over time.
Who JPMorgan Chase & Co. is Looking For
Successful candidates generally bring a combination of relevant experience, strong communication skills, and a proactive attitude toward problem-solving. JPMorgan Chase & Co. values individuals who can work independently as well as part of a team, who are detail-oriented, and who bring a positive, adaptable mindset to their work. Prior experience in a similar Virtual Banker I - Columbus, OH capacity is beneficial, though a strong willingness to learn and grow is equally important.
Compensation and Benefits
Compensation for this role is competitive and commensurate with experience. In addition to base pay, many roles at JPMorgan Chase & Co. may include benefits such as health coverage, paid time off, opportunities for professional development, and a supportive work culture designed to help employees thrive both personally and professionally.
Why Join JPMorgan Chase & Co.?
Joining JPMorgan Chase & Co. as a Virtual Banker I - Columbus, OH means becoming part of a team that values collaboration, innovation, and continuous improvement. Employees are encouraged to bring their own perspective to the table, and the organization aims to foster an environment where people feel supported in doing their best work. This is a great opportunity for candidates who want their contributions to have a real, visible impact.
How to Apply
If you believe you're a strong fit for the Virtual Banker I - Columbus, OH role at JPMorgan Chase & Co. in Westerville, OH, US, we encourage you to review the full job details above and submit your application through the listed channel. This position was posted on 2026-04-26T04:00:00Z. Early applications are generally encouraged, as competitive roles like this one can attract a high volume of interest.
